VulaMart – Frequently Asked Questions

1. General

What is VulaMart?
VulaMart is a South African online marketplace where you can buy and sell new and pre-loved products, as well as list property, vehicles, jobs, services and digital products. It connects buyers and sellers across the country through one easy-to-use platform. (VulaMart)

Where does VulaMart operate?
VulaMart is built for South Africa. Listings, shipping options and support are focused on buyers and sellers within South Africa, with delivery options available countrywide. (VulaMart)

Is VulaMart a single store or a marketplace with multiple sellers?
VulaMart is a marketplace. That means you are often buying directly from independent sellers or businesses who list their items and services on the platform. VulaMart provides the technology, tools, and support to make those transactions easier and safer.

What can I find on VulaMart?
You can browse a wide range of categories including: Marketplace items (like clothing, electronics, computers and antiques), Property (for sale and rent), Motors (cars, motorcycles, caravans, boats), Jobs, Services, and Digital Products. (VulaMart)

Do you have physical stores?
No. VulaMart is an online platform. Some sellers may operate physical shops or offices, but VulaMart itself does not have a walk-in store.

How do I contact VulaMart?
You can reach us using the contact form on the “Contact Us” page or via:

• Phone: 0800 123 456
• Email: support@vulamart.co.za
• Location: Cape Town, South Africa (VulaMart)

Do you offer 24/7 support?
Our online help resources and our virtual assistant “Aimee” are available at any time, and you can submit support requests whenever it suits you. Human support agents respond as quickly as possible during standard support hours.

Who is Aimee?
Aimee is VulaMart’s chat assistant. You can use “Chat with Aimee” on the site to get quick help with browsing, account issues, basic questions about buying or selling, and guidance on next steps. (VulaMart)

2. Accounts & Registration

Do I need an account to use VulaMart?
You can browse listings without an account, but you will need to register and log in to:

• Purchase items
• Save items to your Wishlist
• Post reviews (if enabled)
• Sell or list anything
• Track your orders and messages

How do I create an account?
Click “Register” at the top of the site, fill in your details, confirm your email if requested, and then log in with your chosen credentials. (VulaMart)

Is there a fee to register?
No. Creating a VulaMart account is free. Any applicable selling or listing fees are communicated separately when you become a vendor or create certain types of listings.

I forgot my password. What do I do?
On the login page, click “Forgot password” (or similar link), enter your registered email address, and follow the instructions sent to you to reset your password.

How do I update my personal details?
Log in, go to “My account”, and use the sections for profile details, addresses and other settings to update your information. (VulaMart)

How do I delete or close my account?
Please contact support via the “Contact Us” page or email support@vulamart.co.za from your registered email and request account closure. We may need to verify your identity and ensure all open orders or disputes are resolved before closing your account.

3. Buying on VulaMart

How do I find items to buy?
You can:

• Browse by main category (Marketplace, Property, Motors, Jobs, Services, Digital Products) from the main navigation. (VulaMart)
• Drill into sub-categories (e.g. Computers, Clothing & Fashion, Baby Gear).
• Use search and filters (where available) to narrow down by keywords, price, location and other attributes.

Are items on VulaMart new or used?
Both. Many sellers list pre-loved items, while others offer brand-new products. The product listing should indicate whether the item is new, used or refurbished.

How do I know who I am buying from?
Each product listing typically includes seller details such as the seller’s name or store name, location and other listings from the same seller. Always review the information on the listing and seller profile before making a purchase.

Can I save items to view later?
Yes. Use the “Wishlist” option on product pages. You can then access your saved items via the “Wishlist” link once logged in. (VulaMart)

What is “Buyer Protection”?
Buyer Protection is VulaMart’s commitment to safe and secure shopping. If something goes wrong with your order (for example, the item never arrives or is very different from what was described), we will work with you and the seller to investigate and try to reach a fair outcome in line with our policies.

What should I do if I have a problem with my order?

1. Contact the seller first using the messaging or contact options on the order.
2. If the issue is not resolved, contact VulaMart support with your order details, photos and a clear description of the problem.
3. Our team will review the case and let you know what steps are possible under our policies.

4. Shipping & Delivery

Where do you deliver?
VulaMart is focused on shipping within South Africa. Many listings offer delivery options across the country, although availability may depend on your location and the seller’s shipping choices. (VulaMart)

Who delivers my order?
We work with trusted delivery partners. At launch, we have partnered with PnP Store to Door for certain types of deliveries, and some sellers may use their own preferred couriers or offer local collection. The available options are shown on each listing or at checkout. (VulaMart)

How is shipping cost calculated?
Shipping costs depend on:

• Your delivery address
• The size and weight of the item
• The shipping option selected by the seller
  You will see the final shipping cost before you confirm and pay for your order.

How long will delivery take?
Delivery times vary depending on:

• The seller’s dispatch time
• The courier selected
• Whether you are in a main centre or an outlying area
  Estimated delivery timeframes are usually shown at checkout. Once the seller ships your order, you’ll receive updates and, where available, tracking details.

Can I collect items in person?
Some sellers may offer “collection only” or “collection by arrangement”. Always confirm the details with the seller in the order messages and meet in safe, public places during daylight where possible.

Can I track my order?
If the courier used for your order provides tracking, the seller will add the tracking number or link to your order. You can then follow the progress from dispatch to delivery.

5. Returns, Refunds & Disputes

What is your return policy?
Because VulaMart is a marketplace with many independent sellers, return policies may vary by seller and category. Generally:

• If an item is faulty, damaged or significantly not as described, you should be entitled to a remedy under South African consumer protection law.
• Some sellers may also offer “change of mind” returns within a specified period.
  Always read the return information on the listing and your order confirmation.

How do I request a return or refund?

1. Contact the seller through your order with details, photos and your preferred resolution.
2. If you cannot reach an agreement or the seller does not respond, contact VulaMart support.
3. We will review the complaint, ask for any additional information, and advise you on next steps.

Who pays for return shipping?
This depends on the reason for the return and the seller’s policy:

• If the item is defective or not as described, the seller is usually responsible for return costs.
• For change-of-mind returns (where allowed), the buyer is often responsible.
  Check the return terms on each listing or ask the seller before purchasing.

How are refunds processed?
Where a refund is approved, it is normally processed back to the original payment method where possible. Processing times may vary depending on banks and payment providers.

What if my item never arrives?
If your item does not arrive within the expected timeframe:

• First check any tracking information provided.
• Contact the seller for an update.
• If you still do not receive the item, contact VulaMart support so we can help investigate.

Are digital products refundable?
Digital products (downloads, codes, access keys, etc.) are usually non-refundable once accessed, downloaded or used, unless there is a technical fault or the product is clearly not as described. Each digital listing may have its own specific terms, so please read them carefully.

6. Selling on VulaMart

Who can sell on VulaMart?
Individuals and registered businesses based in South Africa can sell on VulaMart, subject to our verification processes and compliance with our policies and applicable laws.

How do I become a seller or vendor?
Click “Sell on VulaMart” or “Apply for vendor account” in the navigation or footer. Create or log into your account, complete the vendor application, and provide any requested details. Once approved, you’ll gain access to tools for listing and managing your products and services. (VulaMart)

What can I sell on VulaMart?
You may sell:

• New or pre-loved physical products (within allowed categories)
• Property listings (for sale or rent)
• Vehicles and related items
• Services (domestic, events, beauty, security, tourism and more)
• Digital products (templates, software, media, etc.)
  Strictly prohibited items include illegal goods, stolen goods, dangerous weapons, explicit adult material, and anything else disallowed under South African law or VulaMart’s policies.

Are there selling or listing fees?
VulaMart may charge fees such as listing fees, success (commission) fees or subscription plans for certain seller features. The applicable fees and pricing structure are displayed during the vendor onboarding process and in your seller dashboard.

How do I create a listing?
Once you are approved as a vendor, you can:

1. Log into your account and go to your seller or vendor dashboard.
2. Choose the relevant category (e.g., Marketplace, Property, Motors, Services, Digital Products).
3. Add clear photos, an accurate description, pricing, condition, and shipping or service details.
4. Review and publish your listing.

How do I get paid as a seller?
Payout methods may differ by category and payment options you choose. In general, once an order is confirmed and any necessary protection period has passed, payouts are made to your nominated bank account or via the payment method you select in your seller settings.

How do I manage or edit my listings?
From your seller dashboard, you can edit product details, adjust prices, update stock levels, pause or remove listings, and respond to buyer questions.

Can businesses create a branded store?
Yes. Business sellers can create a store profile with branding, a logo and a collection of listings. This helps buyers browse all your products and services in one place.

7. Property, Motors, Jobs, Services & Digital Products

Is VulaMart an estate agency?
No. VulaMart is not an estate agency. It is a listing platform. Properties are listed by estate agents, developers or private owners, and any agreements are between those parties and the buyer or tenant.

Does VulaMart act as a car dealership?
No. Vehicle and motor listings are created by private sellers or motor dealers. VulaMart provides the platform but is not a party to the sale.

How do job listings work?
Employers or recruiters list available roles under the Jobs category. Candidates can then apply using the contact or application instructions provided in the listing. VulaMart is not the employer and does not guarantee employment.

Are service providers vetted by VulaMart?
VulaMart may conduct basic checks, but we do not fully certify or guarantee the qualifications, licensing or quality of any service provider. Always verify credentials, references and contracts directly with the service provider.

How are digital products delivered?
For digital products, you will usually receive access via:

• A download link in your account,
• A download link or access instructions sent to your email, or
• Access instructions provided on the product page.
  Please read the listing carefully to see how and when delivery happens.

Can I resell or share digital products I buy?
Only if the licence or terms for that product specifically allow resale or redistribution. Many digital products are for personal or single-business use only. Check the product’s licence terms on the listing page.

8. Payments, Pricing & Fees

What payment methods do you accept?
VulaMart uses secure online payment providers. The specific methods (e.g., payment cards, instant EFT or other local options) will be shown at checkout and may evolve over time.

In what currency are prices shown?
All prices on VulaMart are listed in South African Rand (ZAR), unless clearly stated otherwise.

Are there extra fees for buyers?
The total you pay will include:

• Item price
• Shipping (where applicable)
• Any clearly displayed service or handling fees (if applicable)
  You will always see the total cost before confirming payment.

Do prices include VAT?
VAT handling depends on the seller type and their registration status. Some prices may include VAT and others may be VAT-exclusive where sellers are not VAT-registered. Where relevant, VAT information should be indicated on the listing or invoice.

9. Account Security & Privacy

How do you keep my account secure?
We encourage strong, unique passwords and keeping your login details private. We also monitor for suspicious activity and may temporarily suspend or block accounts if unusual behaviour is detected.

What can I do to protect myself as a buyer or seller?

• Never share your password or one-time codes.
• Keep all communication and payments within VulaMart wherever possible.
• Be cautious of deals that look too good to be true.
• Report suspicious behaviour or listings to VulaMart support.

How do you use my personal information?
We use your personal information to operate the marketplace, process orders, support transactions and comply with legal obligations. Full details are set out in our Privacy Notice, which you can access from the footer of the site. (VulaMart)

Are you compliant with South African privacy laws?
VulaMart aims to comply with all applicable South African data protection legislation, including the Protection of Personal Information Act (POPIA). We limit the data we collect to what is necessary for providing our services and take reasonable steps to keep it secure.

How can I access or correct my data?
You can view and edit much of your personal information through “My account”. For additional access, correction or deletion requests, please contact support@vulamart.co.za.

10. Communication, News & Offers

How do I receive news and special offers?
You can subscribe to our newsletter using the “Stay Updated with VulaMart” section on the website to get exclusive deals, launch specials and updates on new arrivals. (VulaMart)

How do I unsubscribe from marketing emails?
Each marketing email contains an unsubscribe link. Click it to stop receiving promotional messages. You may continue to receive essential emails about your orders and account.

Where can I follow VulaMart on social media?
You can find VulaMart on platforms like Facebook, X (Twitter), Instagram and YouTube via the social icons in the site footer. (VulaMart)

How do I report a bug or suggest a feature?
Use the “Contact Us” page or email support@vulamart.co.za with as much detail as possible (screenshots, device type, browser and a description of what you were doing). This helps us improve the platform.

11. Safety, Trust & Reporting

How do I report a suspicious listing or user?
Use any “Report” option provided near the listing (where available) or contact support with the listing link and details. We review reports and may remove listings or suspend accounts if they breach our policies.

What should I look out for to avoid scams?

• Requests to pay outside of VulaMart or via unusual channels
• Pressure to act immediately
• Listings with very poor descriptions, no photos, or deals that seem far below market value
  If something feels off, please contact support before proceeding.

What does VulaMart do if a seller or buyer breaks the rules?
We may warn, restrict, suspend or permanently close accounts that breach our policies or engage in fraudulent or abusive behaviour. Where necessary, we may also cooperate with law enforcement.

Email: support@vulamart.co.za

Phone: 0800 123 456

Address: 865 Natasha Street, Pretoria, 0044, South Africa